First steps toward getting started
Step 1: Explore
Take a look around our website, read about our work and approach in working with clients and see if you'd be interested in working together.
Step 2: look into your insurance benefits
Call the phone number listed on the back of your insurance card to inquire about your mental health insurance benefits. It is helpful to have a good understanding of your in-network and out-of-network mental health coverage. For example, patients are often surprised to learn that they are able to see therapists that are out-of-network with their insurance company. In these cases, patients pay the therapist directly, then submit the receipt to their insurance company for reimbursement.
When you call your insurance company, use the following questions as a helpful guide toward understanding your mental health benefits: Does my plan cover mental health visits? How many sessions can I receive in one year? Is there a copay and how much is it? Do I have a deductible I have to satisfy? If so, what is it? Do I have out-of-network coverage? At what rate would sessions be reimbursed?
Step 3: Contact us to schedule an appointment
Once you're ready, click here to schedule an appointment with us. You can also call us at 703-923-8965 or email us at firstname.lastname@example.org if you prefer. We're happy to answer any questions you might have about therapy or our services. You don't need to know your diagnosis, just that you have concerns that you'd like help with.
Step 4: complete an initial welcome packet
Once you have your first appointment scheduled with us, we will email you an initial welcome intake packet to complete on our patient portal. The welcome intake packet includes forms and information on our office and policies, insurance and fees, as well as initial questions to help us better understand your concerns and goals for therapy. We are unable to meet unless these forms are completed, so be sure to complete this packet at least 48 hours prior to your appointment. This gives us enough time to review your forms in advance and prepare for our session together.
Information for Parents
*For all child and teen clients, parents will complete the initial welcome intake packet, with some questionnaires for your child or teen to complete themselves.
Step 5: we meet!
During this initial consultation session, we'll meet and you'll get an initial sense of what it would be like to work together. On your end, you’ll be able to see if it feels like a good fit for you, and on our end, we’ll be able to see if we can accept you as a client. This initial consultation session is different from typical therapy sessions as we'll be gathering information and doing a clinical intake interview on what brings you to therapy, including how your unique biological, psychological, developmental, and social life history may be impacting your current situation.
During this initial session, we'll determine if our services would be appropriate for you given your specific needs. If we determine that an outside referral would better meet your needs, we'll provide you with actionable recommendations and refer you to appropriate clinicians in the community. However, if therapy with us would be beneficial, we'll discuss goals together and a plan for therapy going forward.
step 6: therapy
Therapy will involve evidence-based approaches to target the specific struggles you are experiencing, where you'll be supported in working toward your identified goals. Every client we work with is seen, heard, and met with warmth and positive regard. We work to create a safe, supportive, and nonjudgmental therapeutic environment to help clients navigate what can often be an uncertain and challenging time.
Step 7: wrapping up
In your final sessions, we'll review your goals and reflect on progress made. We'll discuss a plan going forward so that you can maintain your progress following treatment and maintain success. We have an open door policy which means that you're always welcome to come back for future sessions to check in and connect with us, or if other events in life have emerged which you would like support for. We're happy to help!
serving falls church, mclean, tysons corner, arlington, vienna, alexandria, and great falls
We believe that therapy has the power to transform the lives of both clients and their therapists. We are committed to delivering a high level of personal care. This is how health and wellness should be: exceptional, transformational — being truly cared for, with high intention and detail. This is no ordinary psychotherapy practice. We strive to provide the highest quality of care in a compassionate and sensitive manner, built upon a genuine relationship between you and your therapist.
Payment and Insurance
Fees will vary based on the type and frequency of therapy services. We understand how difficult it can be to find high quality care for reasonable costs and are happy to fully explain our costs and billing procedures. If you have questions, please don't hesitate to contact us. We're happy to help.
We accept payment by cash, check, health savings account (HSA) cards, Visa, Mastercard, or Discover credit card on file. Payment is due at each session.
For clients with BCBS, Carefirst BCBS, Anthem BCBS
We are in-network with Blue Cross Blue Shield (BCBS). This means that if you are using BCBS, we will bill them for you, and you are responsible for your deductible or copay at the time of service. Each person’s level of BCBS insurance coverage is different. For instance, some individuals have copays whereas others have deductibles to meet before coverage will begin. Therefore, we recommend you call the phone number on the back of your insurance card to ask about your copay or deductible amounts, number of maximum visits, and whether any preauthorization is required.
For clients with Cigna, United Healthcare, Aetna, or other forms of insurance
We also see clients with Cigna, United Healthcare, Aetna, Kaiser, APA and other forms of insurance; however, we are considered out-of-network providers with them. This means that you would pay for pocket for our services. We will then provide you with an itemized medical receipt that you can send to your insurance company for direct reimbursement. You would then apply what they pay toward the total cost of your care, so that your only out-of-pocket responsibility is the difference.
Many clients receive between 50% to 80% of the cost of their sessions after their deductible is met. We recommend you call the number on the back of your insurance card to let them know you will be seeing an out-of-network mental health provider, and to inquire about the reimbursement process, whether there is a deductible, and the percent reimbursement you should expect to receive.
For clients who prefer not to use any form of insurance
Some people prefer not to use insurance in order to avoid sharing health information with health insurance organizations, which require assignment of diagnoses in order to authorize treatment. They prefer private payment in order to keep care especially private and confidential. In addition, they are able to have more control over the length, frequency, and type of therapy they receive. At hope+wellness, we like to empower our clients to choose what works best for them. Therefore, private payment for services is available as an option to those who prefer it.
Across all of our work with clients, our mission is to bring exceptional care and support to all people struggling with depression, mood, anxiety, and stress. We invite you to read about our mission, vision, and values.
We hold your appointment specifically for you. We schedule a limited amount of appointments in order to work deeply with each person and provide you with excellent care. It is difficult to fill a late cancellation with another client waiting for that time slot (i.e., less than 48-hour advance notice) or no-show (i.e., when a client misses an appointment without cancelling it). Thus, we ask that you call our office at least 48 hours in advance if you are unable to show up for an appointment. We charge a cancellation fee of $100 for all appointments cancelled with less than 48 hours notice, due prior to your next appointment. This helps us keep costs reasonable for all clients and to allow us to continue to serve the community. Thank you for understanding!